Paranoia won’t save you in the end

Andy Grove, the former CEO of Intel, implanted paranoia as a virtuous neurosis in a generation of managers with his famous quote: “Only ...

Building products

It’s amazing how much of a phenomenon American Girl is. If you aren’t familiar, in 1986, a woman named Pleasant Rowland launched a new ...

Paying customers, not paying Facebook, Google, or Twitter.

Our new Basecamp Referral Program splits $100 between existing customers and new customers rather than putting it in the pocket of ...

Launch: Our Knowledge Center!

I’ve always believed that getting to know your company better requires more than using a piece of software alone. Yes, Know Your ...

11 ways to get feedback from your most introverted employee

I’m an introvert. Most people don’t believe me when I tell them this (I do a lot of public speaking for an introvert 😳), but I ...

New in Basecamp 3 for iOS 3.4.1

You know that with the Android app getting updated so recently, that an update to the iOS app was not far behind. In fact, the iOS team ...

“Write drunk; edit sober”

A quote often (and probably inaccurately) attributed to Ernest Hemingway. And if you take the quote too literally, you’ll miss the ...

What did you learn at work today?

Automatic check-ins is one of my favorite features in the new Basecamp 3. We have a bunch of them. Some social, like What are you ...

I live my podcast life a quarter hour at a time

How we found our ideal episode length for The Distance In the communities of podcasters and aspiring podcasters that I frequent on ...

Marketing Design — How we improved our conversion rate at Highrise

Still to come… The changes above took under an hour but we saw a 35% bump in our conversion rate. It was already a well converting ...

Marketing Design — How we got a 35% bump in our conversion rate at Highrise

Still to come… The changes above took under an hour but we saw a 35% bump in our conversion rate. It was already a well converting ...

Steeped in History

Transcript (Sound of restaurant) WAILIN WONG: Wilson Tang is a native New Yorker and a Chinatown kid. On weekend mornings, his family ...

“Fine” never means “things are fine.”

Listen closely for the word “fine.” It’s never the whole story. Growing up, my family and I moved around quite a bit. From Georgia to ...

Drip campaigns — How we do them differently at Highrise

I’m not a fan of most email I get. So I read very little of it 🙂 The worse offender is often drip campaigns from companies trying to ...

Why we only work 4 days a week during summer

(And why you should too) As I write this it’s the first week of May, and there’s an energetic buzz in the air — because it means that ...

New in Highrise… Less!

We’ve recently done some customer research to investigate the ‘jobs’ our customers hire Highrise for — their Jobs to Be Done. I explore ...

Basecamp 3 for Android 3.5 — Catch Up!

When you’ve been away from your Basecamp 3 account for a stretch of time and need to get current, it can be tough to know where to ...

The 9 questions that uncover the most surprising insights from employees

When’s the last time you had a one-on-one or performance review with an employee… and you learned something completely new? Don’t think ...

For sale: baby shoes, never worn

Unraveling the dismal science of my Facebook moms resale group Baby mogul I recently discovered one easy trick to make money from home! ...

Basecamp’s Employee Handbook is Public!

Basecamp didn’t have an employee handbook for over ten years. When new people were hired, they were largely left to figure out how the ...

Honesty is the Best Policy

We typically do our meetups in Chicago, and once in Boulder, CO in April. We got stuck in CO when the airport closed for a day due to ...

Five fresh faces at Basecamp for 2017

Basecamp says welcome to five new people! Basecamp is bigger than its ever been, but in the grand scheme of software companies serving ...

Programming with a love of the implicit

It’s always better to be explicit! That’s pretty much a programming truism. Rarely directly challenged, lest one betray the ...

“No”

In the 1940s, Evelyn Overton wanted to create a better life. She made a killer cheesecake. People loved it. So she decided to try ...

Jousting with Jekyll

One responsibility of the support team here at Highrise is to maintain our Extras page. What’s the Extras page? It’s a list of all the ...

New in Basecamp 3: List view for Projects and Teams

The change from Winter to Spring can provide a lot of inspiration for our team. We take time to listen to the rain, the wind, the ...

Speed Reading

The biggest lightbulb moment for me in speed reading isn’t faster reading but better skimming. Afterall, most books and material are ...

Make It Rain

Illustration by Nate Otto Transcript [SOUND OF RAIN] MATT STOCK: Music to our ears is when rain occurs. I was hoping on your way over ...

Don’t Promise

We’ve all been there. A customer’s upset. They make a demand. Maybe it’s reasonable, quick, easy, and no big deal. Fine. But sometimes ...

A lesson from albizia trees

Tall and fast on the outside, weak and brittle on the inside. A fallen albizia tree, photo courtesy Sen. Russell Ruderman. “Did you ...

Become the newest member of our Ops team

We’re looking for two new people to join our Ops team and help deliver the most reliable and performant Basecamp sites and services. ...

How to punish corporate misconduct without exhausting yourself

Seems like there’s good reason to be outraged at outrageous corporate behavior every other week these days. From United’s brutal ...

Don’t “empower” anybody.

I hate the word “empowerment.” I never think I should “empower” anyone — especially our employees. Why? The definition of the word ...

The Intimidating Zero

How a small zero actually feels when you’re just getting started Back when we started this blog — I think it was in ’99 or 2000 or ...

How to innovate — 3 recent stories from successful brands

Last week I had the opportunity to attend ProFood Tech, a trade show for the food and beverage processing industry. I went to ...

You Butter Believe It!

Transcript WAILIN WONG: Every year, for as long as he can remember, Brian Kozack has spent Easter at his aunt and uncle’s house for a ...

Beat the competition by sticking to the basics

Scott Barnett was the CEO of Bubba Gump during its start and rise. Scott wrote a book called Gumption, and did rounds of podcasts and ...

Trade show marketing — I’m afraid I’m going to screw this up

I want to take Highrise to a new level. Given the amount of competition we have, we need to explore some things I don’t feel entirely ...

How do I get an article published?

A handful of years ago I had a gig writing for Fast Company. Part of their “Labs” division. I call it a gig, because I was supposed to ...

Ditch the elevator pitch

If there’s true interest, there’s no rush — take your time to listen first and explain second There’s no shortage of lore about the ...

New in Basecamp 3: Message Types

One of the best ways to improve a product is to look at hacks and workarounds your customers have come up with, understand the why ...

Are you making customers too happy?

We’ve been doing a series of Jobs to be Done interviews over here at Highrise. After hearing from customers, my brain immediately went ...

The Unnecessary Fragmentation of Design Jobs

Hey there, tech designer person. Have you noticed the increasing number of vague specializations we’ve invented for ourselves? Here are ...

Jungle Jim, I Presume?

Transcript WAILIN WONG: I’m at the grocery store. Actually, I’m sitting on a plush seat inside a tiny movie theater that’s tucked ...

Planning is Guessing

A plan is simply a guess you wrote down Busting your ass planning something important? Feel like you can’t proceed until you have a ...

Dare to be remarkable? You need to piss some people off

Remarkable Worthy of being or likely to be noticed especially as being uncommon or extraordinary My wife and I had lunch the other day ...

A static business is a healthy business

Is that the sun? No, it’s our business. Read on… Aim for many nondescript dots, not a few obvious ones Last year I wrote an article ...

There’s such a thing as “too helpful”

Be helpful. Just don’t overdo it. Not too long ago Jason Fried wrote about his experience shopping at Apple Stores, in which he ...

The importance of sucking

Lessons from a bruised leg… My leg looked liked this a few months ago: Gross. No, I didn’t get surgery. No, I was not mauled by a bear. ...

Jobs to be done — Getting started

I’d like to get out of the refrigerator section. So we recently finished a series of “jobs to be done” interviews with our customers ...
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