The Supportive: The Challenge With Chat

Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

The Challenge With Chat

In this month’s Supportive, Emily Triplett Lentz steps in for Mat Patterson to interview Help Scout CEO Nick Francis about the challenges of chat support.

The challenge with chat support

Chat best practices

Examples of chat innovations

Source: HelpScout’s Blog
The Supportive: The Challenge With Chat

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